University of the District of Columbia
Digital Media

Marketing Coordinator
Bozzuto Management Company |
Coordinated comprehensive sales marketing and advertising initiatives as Marketing Coordinator at Bozzuto Management Company contributing to the successful achievement of quarterly lease sales budgets by leveraging expert project management skills liaising cross-functionally to develop suitable marketing materials and preparing sales proposals to drive revenue growth Analyzed sales and marketing metrics to identify areas for improvement leveraging data-driven insights to optimize campaign performance enhance customer engagement and maximize ROI Played a key role in driving the success of the sales team by providing administrative support ensuring seamless coordination between different departments and ensuring the delivery of high-quality impactful marketing initiatives that meet business objectives Utilized market research to stay up-to-date on industry trends competitive intelligence and target audience preferences enabling the development of effective marketing strategies and campaigns that resonate with customers Worked collaboratively with cross-functional teams including designers writers and developers to create engaging high-quality marketing content and collateral including email campaigns social media ads and website landing pages driving increased traffic and engagement Assisted in organizing and executing various events including open houses and community gatherings managing vendor relationships developing event marketing materials and ensuring seamless execution resulting in increased attendance and positive brand recognition

Sales Coordinator
Cambria Hotels Suites |
Coordinated marketing and events administrative tasks ensuring the seamless booking of company facilities and supporting the department to drive business growth while providing excellent customer service to clients Managed citywide and intimate bookings and overflows ensuring all aspects of the events ran smoothly and to the satisfaction of the clients and attendees Ensured efficient payment processing to and from the hotel clientele ensuring accuracy and compliance with company policies and procedures Collaborated with cross-functional teams to develop and execute promotional campaigns resulting in increased bookings and revenue for the hotel Maintained accurate records and generated reports on booking and payment data providing critical insights to the management team to make informed business decisions Provided exceptional customer service to clients building strong relationships and fostering repeat business for the hotel

Front Office Supervisor
Kimpton Hotels Restaurants |
Streamlined front office operations resulting in enhanced guest satisfaction and positive feedback by implementing efficient processes and procedures as a Front Office Supervisor at Kimpton Hotels Restaurants Provided exceptional customer service and support to guests by accurately and promptly addressing their inquiries and concerns establishing a welcoming and courteous environment and ensuring their satisfaction throughout their stay Trained and mentored new front office staff resulting in improved service delivery and overall team performance Assisted with budget planning and monitoring for the front office department ensuring financial targets were met and expenses were controlled effectively Conducted regular audits and quality checks to maintain high standards of cleanliness safety and security in guest rooms and public areas ensuring compliance with company policies and regulations